Winner of April: Keshini Soza
In a bid to deliver exceptional customer service standards and synonymous with Classic Travel’s corporate values, the Company received the International Organization for Standardization (ISO) 9001:2015 Certification for its outbound travel services. By meeting the extensive criteria set for these standards, Classic Travel will now be able to support its core capabilities and competencies to drive continuous improvements to its service offering and internal processes.
The International Organization for Standardization (ISO) helps companies develop management systems that focus on quality, risk-based thinking and accountability. The ISO 9000 group of quality management standards is designed to help organizations to meet the needs of customers while meeting regulatory requirements.
Commenting on the achievement of the ISO 9001:2015 Certification, Chief Executive Officer of Classic Travel, Suresh Mendis said “The acquisition of this standard is a further testament to Classic Travel’s commitment in maintaining high quality services and also to continuously strive to upgrade and improve its services, at all times”
Further commenting on the earning the certification, Project Lead of Classic Travel, Shazna Hassen said “Classic Travel being a customer centric organization and by achieving the ISO 9001:2015 Certification will only enable the Company to continuously improve its internal processes resulting in high-quality customer satisfaction.”
ISO 9001:2015 Certification will streamline and continuously improve its internal processes in all service areas, including ticketing, call centre operations, customer complaint handling processes, financial analysis, quality control, recruitment and training, delivery of services etc. While adhering to such standards which will facilitate in better service delivery, Classic Travel hopes to explore new ways of introducing value-additions to all its service areas to create a better and convenient customer experience.
Classic Travel Ltd., incorporated in 1994, is an IATA accredited travel agent based in Sri Lanka. A member of the prestigious Expolanka Holdings PLC, Classic Travel specialises in providing a total travel solution to both the corporate and leisure markets. During the past few years, Classic Travel has been able to maintain market leadership through continuous innovation of services. Having commenced operations in the heart of Colombo, strategically it has expanded its branch network to Hambantota, Galle, Ratnapura, Katunayaka and recently to Kandy, with an off-shore office located in Bangladesh. Classic Travel is the only travel agent in Sri Lanka to be open 24 hours, 365 days of the year for any customer queries relating to flight information, purchasing of air tickets, booking of hotels or to discuss any future holiday travel itineraries. Among the accolades, Classic Travel bagged the ‘Great Place to Work’ award for the third consecutive year, recently.